CSDSR Customer FAQs

Customer FAQs

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Typically no, but you can contact your local security office for specific guidance.  

Please contact the manufacturer/vendor and ensure that the repair brings the device back to an "as stock" configuration.  Any alterations may invalidate the machine's approval. DoD 5200.01 V3 provides a little more information about this. 

Unfortunately, you do have to destroy your drives. CSDSR has not approved any software erasure methods. Physical destruction is the only secure way to ensure your data is gone. For devices such as routers, switches, etc., contact your local security office. 

Thoroughly inspect the machine for storage device particulate that may not have been disposed of. Ensure that you perform a thorough search, Once complete, you may dispose of in any manner you like. We recommend you recycle.   

We recommend you recycle, but you are free to dispose of your non-classified debris in any manner. 

EPLS are expected to be published every quarter but may be subjected to delays. 

Yes, physically destroying a hard drive is an additional level of security and helps ensure that this drive is not accidentally mistaken for a working drive. Note: Destruction does not replace degassing. You MUST degauss your hard drive.  

Yes! If you're an eligible entity, the NSA Classified Material Conversion (CMC) office may be able to help you. Please contact them at (301) 688-6672 or visit their website for more information. If you are not eligible for their assistance, we recommend you purchase a unit on our EPL or find a service in your area to destroy your information for you; verify that any service you utilize complies with our EPL. 

Please contact the manufacturer and request a "statement of volatility." Follow the instructions contained within and remove all non-volatile storage and disintegrate. If you cannot remove nonvolatile memory, then you must disintegrate the board.  Ensure volatile memory is sanitized by disconnecting the power for at least 24 hours. Contact your local security office for guidance and procedures.  

Potentially, but not instantly. The vendor of the device must initiate a request to have their device evaluated and CSDSR would need to perform a full examination of the device before we could make a determination. 

Report the spill to your local security office and follow your organization's protocol. CSDSR requires the hardware to be destroyed in accordance with our EPLs. 

DoD 5200.01 V3 allows for a six-year window for you to use this product until you replace it. The expiration for this six-year period will be listed in the EPL.  CSDSR does recommend you replace your device as soon as you can. 

Batteries need to be removed. Batteries can explode if shredded. If possible, LCD screens should also be removed.  Disintegrate these devices utilizing a product on our SSD Disintegrator EPL. 

All approved products on the EPL are capable of sanitizing TS/SCI material and below.  Any device not listed within the EPLs is not approved for DoD usage for material at any classified level.  

These drives are still in development and aren't publicly available.  If you do have a HAMR drive or MAMR drive, you'll need to incinerate the drive to ash. No other method currently exists capable of securely sanitizing this data. 

Vendor FAQs

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Yes, but CSDSR must test your device against the requirements set for all types of media your device "destroys". If a product is tested for multiple devices and fails some of those devices, the device will not be approved or listed for those devices. The product will be approved for only the devices it sanitized to NSA specifications. 

Yes, due to advances in hard disk drive technology NSA will no longer accept degaussers for evaluation with magnetic fields less than 30000 Gauss.  

Submit/email product evaluation request to NSA CSDSR with product documentation. If NSA determines that an evaluation is worthwhile/warranted, CSDSR will submit for an MOA to be created for the vendor and the process will be started to have the equipment shipped to CSDSR. Once the equipment is received CSDSR strives to have an 18-week turnaround time.