An individual who chooses to pursue statutory remedies for denial of reasonable accommodation must:
For an EEO complaint: Contact an EEO Counselor in the Office of Discrimination Complaints (link to #13) within 45 days from the date of receipt of the written resolution notice or verbal response to the request (whichever comes first). EEO Counselors can be reached at (301) 688-1087. If a counselor is not contacted within 45 days the right to file a complaint will be lost. Individuals are encouraged to use informal dispute resolution processes to resolve complaints regarding reasonable accommodations.
Accessibility at Facilities, Rights under the Architectural Barriers Act of 1968 (ABA): The Agency’s Installation & Facilities Operations Division, is responsible for ensuring the physical accessibility of the Agency’s facilities. To report an ADA/ABA issue or concern, please call 667-812-6450.
If you feel there is an accessibility issue that should be covered under the Architectural Barriers Act of 1968 (ABA) you have the right to file a complaint with an EEO Counselor as noted above.
To file a formal complaint visit www.access-board.gov, select file an ABA complaint.
If there are concerns about the accessibility of Agency equipment, please call 667-812-6450.
If the Agency’s investigation of a complaint filed under Section 508 of the Rehabilitation Act of 1973 or the Architectural Barriers Act of 1968 shows that a different entity is responsible for the alleged violation, the Agency will attempt to assist the individual with locating the proper place to file the complaint against the other entity, if possible.
These Procedures create no new enforceable rights under Section 501 of the Rehabilitation Act, or any other law. Executive Order 13164, which requires all Federal agencies to adopt reasonable accommodations procedures, explains in section 5(b) that the procedures are “intended only to improve the internal management of the executive branch and does not create any right or benefit.